Return Policy
Return Policy
Exchanges for Product or Size
We offer a 7-day exchange policy from the date your order is delivered.
You may exchange your item for:
- A different size
- A different product of equal or higher value
If you select a higher-value item, the price difference must be paid before the exchange is processed.
If you select an item of lower value, the difference will be issued as store credit only.
First Size Exchange
For your first size exchange, Shapefix will cover the cost of sending the replacement size to you.
You will be responsible for the cost of returning the original item to us.
Additional Size Exchanges
If you need to exchange the item again, you will be responsible for:
- The cost of returning the item to us
- The shipping cost for us to send the new size back to you
We will email you an invoice for the applicable shipping fee. Once the invoice has been paid and we have received and approved your returned item, we will send the replacement size.
Exchange Eligibility
To be eligible for an exchange:
- The item must be unworn, unused and unwashed
- All original tags must remain attached
- The item must be returned in its original packaging
- Proof of purchase is required
- The exchange request must be submitted within 7 days of delivery
To request an exchange, please contact us at:
You may be required to provide clear photos of the item before your exchange is approved.
Returns sent without prior approval will not be accepted.
Hygiene Policy
For hygiene reasons, we do not accept returns or exchanges on intimate shapewear items, including but not limited to:
- G-strings
- Shaping underwear
This restriction does not apply if the item is faulty, damaged, incorrectly described or incorrectly supplied.
We strongly recommend selecting your true size. Please do not size down.
If you are unsure about sizing, please contact us before placing your order.
Change of Mind or Incorrect Size
We do not offer refunds for:
- Change of mind
- Incorrect size selection
If you have selected the incorrect size, you may request an exchange in accordance with the exchange terms above.
In some circumstances, we may offer store credit on a case-by-case basis, provided the item meets all return conditions.
Faulty, Damaged or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is faulty, damaged or incorrect, please contact us as soon as possible, preferably within 48 hours of delivery, and provide clear photos showing the issue.
Once your request has been reviewed and approved, we will provide return instructions.
Depending on the circumstances and your rights under Australian Consumer Law, you may receive:
- A replacement
- Store credit
- A refund
Shapefix will cover reasonable return shipping costs where the item is confirmed to be faulty, damaged or incorrectly supplied.
Refunds
Refunds are not provided for change of mind or incorrect size selection.
Refunds will be issued where required under Australian Consumer Law.
If a refund is approved:
- It will be processed to your original payment method
- Processing times may vary depending on your bank or payment provider
- You will receive confirmation once the refund has been processed
Original shipping costs are non-refundable for change-of-mind returns or exchanges. This does not affect your rights where an item is faulty, damaged or incorrectly supplied.
Return Conditions
All returned items must:
- Be unworn, unused and unwashed
- Have all original tags attached
- Be returned in their original packaging
- Be free from marks, stains, odours, makeup, deodorant, pet hair and other signs of wear
- Match the condition shown in any photos provided during the approval process
Items that do not meet these conditions will not be accepted.
If the item received differs from the photos or information provided during the return request, the return or exchange may be rejected.
Non-Returnable Items
We do not accept change-of-mind returns on:
- Sale items
- Gift cards
- Intimate shapewear items listed under our Hygiene Policy
This does not affect your rights under Australian Consumer Law if an item is faulty, damaged, incorrectly described or incorrectly supplied.
Return Shipping
Customers are responsible for the cost of returning items for size exchanges, product exchanges, change-of-mind returns or store credit requests.
For the first approved size exchange, Shapefix will cover the cost of sending the replacement size to you.
For any additional size exchange, the customer must pay both the return shipping cost and the cost of shipping the replacement size. A shipping invoice will be emailed to the customer and must be paid before the replacement item is sent.
We recommend using a tracked shipping service. Shapefix is not responsible for returns that are lost or damaged while being sent to us.
Consumer Rights
This policy complies with Australian Consumer Law.
Nothing in this policy excludes, restricts or overrides your rights relating to faulty, damaged, incorrectly described or incorrectly supplied products.